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In the provision of healthcare, you will encounter unexpected issues which don’t always arise during normal business hours and may require a rapid turnaround or even an emergency response. As a Policy Holder with Challenge you have a 24-hour dedicated phone and e-mail helpline service which is operated in-house by our experienced Medico-Legal team. Clients should be aware that the helpline is not merely there to assist with malpractice claims, inquests and fitness to practice inquiries, it is there to assist you with patient complaints, complaints to the Medical Council, the management of adverse clinical outcomes, risk management and governance issues and any matters which impact on your day to day practice. It is a 24 hour helpline which is manned by people who are there to guide, assist and support you through the ever increasing medico-legal and organisational governance complexities of every day practice.